Solved: Disney extra offer activation link not working

Carms1234 · ‎23-12-2021

Hi, I took 02 up on the offer of 6 months free Disney extra plus but the link to activate it isn't working and tel number 202 is a complete joke tried for 2 days now can't get to speak to anyone, any ideas?

gmarkj · ‎23-12-2021

There are lots of people who have had a similar offer @Carms1234 and most have had problems - see link for reply from an o2 guru on the community:

https://community.o2.co.uk/t5/Pay-Monthly/Disney-plus-activation-doesn-t-work/m-p/1517776#M238978

You can try reporting it to o2 using social media (if you have it) - Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎23-12-2021

There are lots of people who have had a similar offer @Carms1234 and most have had problems - see link for reply from an o2 guru on the community:

https://community.o2.co.uk/t5/Pay-Monthly/Disney-plus-activation-doesn-t-work/m-p/1517776#M238978

You can try reporting it to o2 using social media (if you have it) - Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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