Data

[Debbie53]

Iv been with o2 for many years and Altho I now spend a lot of time abroad iv not been able to use my data when not in my home using my home WiFi 

[Debbie53]

😱

[gmarkj · Accepted solution]

First off check your APN settings (ones that tell your phone how to connect to the network for data) are correct @Debbie53 .

This link will show you what it needs to be for both iPhone and Android.

https://theroams.co.uk/providers/o2/guides/internet-settings/

2nd, if you are an iPhone user check with o2 customer services if you have the iData bolt on - this tells o2's systems you are on an iPhone as some things are slightly different.

Then a new sim could help if yours is quite old - again ask customer services (or your local o2 shop) for a new one.

Finally what country are you visiting and are you connecting to the correct roaming network?

See this guide for more info:

Guide: O2 Contract with O2 Travel Inclusive (75 Free Countries) and (33 x ¬£4.99 per day Countries) 

Guide: Your guide on how to use O2 Travel