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Data roaming

Jonboy55
Level 1: Joiner
  • 3 Posts
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Registered:

I am currently in Norway. I have no availability for data roaming due to a message stating that I don’t have an appropriate account.

Is my 02 data package not valid with Norwegian supplier Telenor?

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Cleoriff
Level 94: Supreme
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Registered:

@Jonboy55 

Absolutely no idea why you would get that message, unless you have a roaming bar on your account.

You need to call O2 on any number in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call.

 

Edited to add, If you have an iPhone check your APN. If it reads idata.o2.co.uk. then change it to "mobile.o2.co.uk"

*The Game Is On*

Girl in a jacket
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MI5
Level 94: Supreme
  • 122226 Posts
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Registered:

@Jonboy55 

Have you tried a manual search for a different network?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TheresaV
Former Staff
  • 1922 Posts
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Registered:

Hi @Jonboy55 did you manage to get your service working in the end? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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