Solved: Data not working outside of wifi

DashaBrezinova · ‎13-07-2021

I've been struggling with accessing data (that I definitely have enough of as a pay monthly customer) on my phone whenever I'm not on wifi these days. I get Whatsapp messages and social media notifications but cannot google, check emails, etc and it's so odd. I have been outside of the UK for a more than six months now and O2 have notified me that I will be charged extra every now and then, which I'm ok with, and this has not been a problem up until now. If anything, I'd expect them to be happy whenever I go slightly overboard. Has this happened to anyone? Any tips please?

MI5 · ‎13-07-2021

@DashaBrezinova

I'd ask customer services to check for any bars on the account

http://www.o2.co.uk/contactus

It may also be worth you manually checking for an alternative network to connect to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎13-07-2021

@DashaBrezinova

I'd ask customer services to check for any bars on the account

http://www.o2.co.uk/contactus

It may also be worth you manually checking for an alternative network to connect to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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