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Data access when abroad

C2
Level 1: Joiner
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I am in Spain with a monthly SIM I-phone 11. I have O2 travel as a Bolt-on but am

unable to access data or get anything other than 3G except when in Wi-Fi. 
i had the same problem in Germany last month- after that visited O2 shop where assistant said my O2 travel was not active- she changed it- it now shows as active but there is no change in result!

any suggestions gratefully received, 

C

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madasaf1sh
Level 76: Forum Legend
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@C2 

 

Ensure 5G is not enabled on the phone so step down to 4G/3G 

 

Also network you connect to whilst roaming is the one the roaming partner at the time lets you connect to.  So also try selecting a different network.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@C2 

 

Ensure 5G is not enabled on the phone so step down to 4G/3G 

 

Also network you connect to whilst roaming is the one the roaming partner at the time lets you connect to.  So also try selecting a different network.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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