on 09-04-2020 12:26
on 09-04-2020 12:29
Hi @LJDarrington and welcome. This is a community forum made up of members like yourself.
We have no access to your account at all.
Guide: Coronavirus Community Help and Support
Other numbers to try
0800 977 7337, 0800 587 4005 and 0800 090 1808
You could try Skype 0800 032 1402
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104
Veritas Numquam Perit
on 09-04-2020 12:31
O2 can't agree not to cut you off as the system will do it automatically. They give payment extentions and stop defaults on the credit file. They may promise but you need to call to be reconnected.
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
on 09-04-2020 13:10
on 09-04-2020 13:18
on 09-04-2020 13:18