on 11-10-2021 22:59
It is literally impossible to make contact with you. All I would like to do is request a 5G sim which is apparently impossible without actually contacting an agent, which appears to also be impossible on your cyclical & frustrating ‘Help’ pages. Clicking on your ‘contact us‘ link in customer service simply leads customers back to the FAQs. Unbearably frustrating & infuriating. What happened to companies which prided themselves on looking after their customers??
Solved! Go to Solution.
on 11-10-2021 23:04
Hi @Dan29
Sorry you have had so many problems. You could pop instore or
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
on 11-10-2021 23:04
Hi @Dan29
Sorry you have had so many problems. You could pop instore or
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit