I've have been waiting on O2 to resolve an issue for the last 3 weeks without any joy. I went into an O2 store to change from EE as I was at the end of my contract, my girlfriend is with O2 and spoke highly of them.
I went through the credit check stage in store and was approved however after being misinformed on the phone I wanted they didn't have it in store. They advised me that if I do it online I would get the phone I wanted. I then did the order online only to find that the credit check failed, apparently this is due to O2's internal process as a credit check was done twice in one day. No one at O2 advised me of this?? I've since been trying to get O2 to amend this on their system via the credit referral team, that has been a joke. I've emailed them and it stated they will come back within 4 working days well that's been 3 weeks, I've spoken to several customer service agents who don't seem to know what's gong on or how to reach the credit referral team.
O2 are suppose to be the top telecommunication company and this is how they treat their customers, total lack of knowledge and no keeping to their timelines.
Can anyone suggest another way of getting this resolved?
Solved! Go to Solution.
Credit Referrals are not customer facing, and customer services can't any information.
you can email them at firstname.lastname@example.org and see if they respond.
Track usage, upgrade and get support with the My O2 appDownload My O2