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Emily2021
Level 1: Joiner
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Hello, my phone is faulty and I am trying to claim on the insurance but they need proof of purchase. Where can I find my contract?

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MI5
Level 94: Supreme
  • 124011 Posts
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Registered:

@Emily2021 

You'll need to call customer service and ask them for a standard insurance letter.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 4 of 4
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3 REPLIES 3

MI5
Level 94: Supreme
  • 124011 Posts
  • 612 Topics
  • 20105 Solutions
Registered:

In your orders in your MyO2 @Emily2021 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Emily2021
Level 1: Joiner
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  • 0 Solutions
Registered:

Thanks for your reply, it wont let me click on anything in my orders it just shows the order is complete?

Message 3 of 4
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MI5
Level 94: Supreme
  • 124011 Posts
  • 612 Topics
  • 20105 Solutions
Registered:

@Emily2021 

You'll need to call customer service and ask them for a standard insurance letter.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 4
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