Contract

[Emily2021]

Hello, my phone is faulty and I am trying to claim on the insurance but they need proof of purchase. Where can I find my contract?

[MI5]

In your orders in your MyO2 @Emily2021 

[Emily2021]

Thanks for your reply, it wont let me click on anything in my orders it just shows the order is complete?

[MI5 · Accepted solution]

@Emily2021 

You'll need to call customer service and ask them for a standard insurance letter.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.