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Connection

PatrickRoberts
Level 1: Joiner
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on ‎03-01-2022 22:08

on ‎03-01-2022 22:08

Hi,

 

I am dissatisfied with the 4G connection you are providing. No matter where I am home work or in and around Merseyside I am not receiving fast 4G connection. 

I was previously with EE and the connection provided was significantly better. 

 

Can someone assist ? 

Thank you. 

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MI5
Level 94: Supreme
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on ‎03-01-2022 22:11

on ‎03-01-2022 22:11

4g has always been slow around Liverpool.

I guess we just need to hope that 5g fixes the issue when rolled out fully.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
Level 66: Unequalled
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on ‎03-01-2022 22:28

on ‎03-01-2022 22:28

As an alternative you can try (if the phone allows) to drop down to 3G.

Strange as it sounds it sometimes works better as fewer people are using it @PatrickRoberts 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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