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Connected to WiFi, no Internet!

Klhissue
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This is the 2nd time this has happened to my phone (Huwaei P20 Pro). It will be connected to the Internet but states no Internet access. I have tried every possible fix on Google (reboot settings, clear networks etc) and it still will not connect to the Internet. So frustrating and I am beginning to think this is a phone issue as no other mobile is affected in my household......

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madasaf1sh
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@Klhissue 

 

Sounds like your phone isn't picking up the default gateway provided by your WiFi Network . 

 

This sounds like a software issue on the phone. I would have a look on Huawei's community pages or contact Huawei Support in the first instance.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Alice12
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I’m having the same problem (as are many others according to this forum). Incredibly annoying. Has yours resumed yet? Not happy paying for something we aren’t getting! 

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madasaf1sh
Level 61: Brainiac
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Registered:

@Klhissue 

 

Sounds like your phone isn't picking up the default gateway provided by your WiFi Network . 

 

This sounds like a software issue on the phone. I would have a look on Huawei's community pages or contact Huawei Support in the first instance.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
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@Alice12 

 

Facebook taking offline there own services is nothing to do with o2... 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MONTECORE
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I have the same issue tonight 

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