Solved: Collection from store

Totten17 · ‎13-11-2020

Preordered iPhone 12 pro max and it’s available for collection today but I never received a collection code will that cause a problem when I go to collect today?

MI5 · ‎13-11-2020

@Totten17

If the stores are open in your area you will need to take ID and proof of your order details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎13-11-2020

@Totten17

If the stores are open in your area you will need to take ID and proof of your order details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎13-11-2020

You won't be able to collect as stores are closed due to Lockdown 2.0 @Totten17...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎13-11-2020

Not all stores @gmarkj

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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