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Charged for picture NOT SENT

Annoyed12
Level 1: Joiner
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Anyone know why I’ve been charged for sending 2 picture messages that I definitely have not sent?  Didn’t even include an emoji.  Text was also only a few words.

impossible to talk to anyone at O2 the robots can’t answer my question.

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Cleoriff
Level 94: Supreme
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Hi @Annoyed12 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107668 Posts
  • 794 Topics
  • 5753 Solutions
Registered:

Hi @Annoyed12 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

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MI5
Level 94: Supreme
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@Annoyed12 

If you replied to an mms it will send as an mms, even if it's just one word.

Or, if you have an iPhone and put a subject line in the message.

Help guide here Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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