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Level 1: Joiner
Posts: 3
Registered: ‎04-01-2021

Charged 8 times for same text

Hi,
I texted into a radio station once and my bill suggests that it has charged me 8x 0.08p. Why has this happened? I can't get through to anyone on the phone.
Posts: 101,770
Topics: 770
Registered: ‎14-01-2013

Re: Charged 8 times for same text

@Cat5 

Was it a premium rate number?

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges  

If not you need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

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Posts: 117,581
Topics: 576
Solutions: 16,511
Registered: ‎04-04-2012

Re: Charged 8 times for same text

@Cat5 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎04-01-2021

Re: Charged 8 times for same text

Yes it was, so I got charged 8 pence. But then it shows up on my bill 10 times. The same number, the same time and the same payment but I only sent one text.
Level 1: Joiner
Posts: 3
Registered: ‎04-01-2021

Re: Charged 8 times for same text

That's really helpful, thank you!
Posts: 101,770
Topics: 770
Registered: ‎14-01-2013

Re: Charged 8 times for same text

@Cat5You're welcome thumbsup

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 117,581
Topics: 576
Solutions: 16,511
Registered: ‎04-04-2012

Re: Charged 8 times for same text

Most welcome @Cat5 wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)