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Changing sim

Nelmes
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I currently have a pay monthly contract which is up for renewal in Feb. The monthly cost to too expensive and does not change on my upgrade options. I have looked at and found a sim only deal but how do I cancel my current contract, take out the sim only deal and keep my number. It says a PAC code is needed if I swap providers but the sim only deal is with 02!

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MI5
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@Nelmes 

How to cancel here Guide: Cancelling Your Contract 

but if staying with O2, you just ask to migrate your number, no PAC needed Guide: Migration & porting into O2 

You will need to pay off what you owe currently though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122098 Posts
  • 609 Topics
  • 18911 Solutions
Registered:

@Nelmes 

How to cancel here Guide: Cancelling Your Contract 

but if staying with O2, you just ask to migrate your number, no PAC needed Guide: Migration & porting into O2 

You will need to pay off what you owe currently though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Nelmes
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Thank you.

I am currently on the o2 refresh scheme so says I would not be changed if I cancel?

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MI5
Level 94: Supreme
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@Nelmes 

If you have already paid off your device plan then it is correct that you won't be charged early cancellation fees, but this only applies once you have fully paid your device plan.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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