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Changing Chosen Extras

Lucebuce
Level 1: Joiner
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I've just upgraded my phone and chose the Disney+ extra, but I need to change it and I don't know how. On My O2 it says to call 202 to change it, but when I call it says only calls about upgrading or leaving are being handled. Can I not change it online?
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MI5
Level 94: Supreme
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@Lucebuce 

You need to call, sorry Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Faisal
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Hi @Lucebuce  You can only change it if the extra has not been redeemed

 

https://www.o2.co.uk/help/account-and-billing/extras

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