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Change of mind

HH2
Level 1: Joiner
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I am coming to the end of my change your mind period. I like my device and want to keep it, but want to change my mind on the airtime. I am currently on the £35 per month unlimited contract, but have noticed that a sim only deal is much cheaper. I don’t want to return the whole device to change but want to pay as a sim only customer would. Can I pay off the phone and change tarriff or do I have to return the whole lot?

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MI5
Level 94: Supreme
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@HH2 

Just upgrade to a sim only tariff n your MyO2.

You keep your phone and sim but just pay less. 

upgrade2.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
Level 73: Relic 
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@HH2 See this guide: How does O2 Refresh work?

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
  • 122242 Posts
  • 609 Topics
  • 18982 Solutions
Registered:

@HH2 

Just upgrade to a sim only tariff n your MyO2.

You keep your phone and sim but just pay less. 

upgrade2.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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