cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot make international calls from international pre-pay sim

Laurie1
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I haven't been able for a week now to make international phonecalls from my international sim. I can however receive them and national calls can be made. Postcode PE21 8PX, I have recharged & I do get this message on network status checker: 

''Looks like a nearby phone mast isn’t working as it should, sorry.

Our engineers are likely to be on the case already, and your service might come and go until we fix it.'' I've been trying to contact a relative abroad with health problems, which in the meantime passed away.... I cannot connect whatsoever,  I dial any number abroad and I get immediately busy tone and ''call failed'' ''try again''. Please advise, this is ridiculous. Thank you

Message 1 of 21
600 Views
20 REPLIES 20

Laurie1
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Ah ok, I'll wait then for their call. Thank you very much, much appreciated .

Message 11 of 21
334 Views

Laurie1
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Just saw your reply re: tarriffs.... um, no, the number I dialed is on O2 business contract. Mine is prepay international sim with 3000 minutes and text included for in within the network and reduced international rates (1p/min landline & 4p/min mobiles in the country I am calling) for £15 top up. I am to be contacted tomorrow and have it sorted... hopefully. Thank you

Message 12 of 21
330 Views

O2Georgina
  • 172 Posts
  • 0 Topics
  • 6 Solutions
Registered:

Morning @Cleoriff  Thanks for the tag.

I am also going to tag @O2Ellie  as the rota has had a slight changeslight_smile

 

signature
Message 13 of 21
306 Views

Cleoriff
  • 103760 Posts
  • 780 Topics
  • 4868 Solutions
Registered:

Ah thanks @O2Georgina . I'm afraid if @O2Ellie is replacing @O2Lisa there is  lot of tagging to sort through from the weekend. (Sometimes we mentioned only one of you) upside_down)

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 14 of 21
305 Views

O2Ellie
  • 42 Posts
  • 0 Topics
  • 1 Solutions
Registered:

Thanks for the tag @O2Georgina slight_smile

 

@Laurie1 I will send you a private message now and we can look in to this further for you.

signature
Message 15 of 21
298 Views

Laurie1
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Replied in private slight_smile Thank you

Message 16 of 21
290 Views

O2Lisa
  • 543 Posts
  • 0 Topics
  • 19 Solutions
Registered:

Morning all 

Sorry for the change of plan @Cleoriff, I had some last minute days off, hope you're well smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Message 17 of 21
259 Views

Cleoriff
Level 94: Supreme
  • 103760 Posts
  • 780 Topics
  • 4868 Solutions
Registered:

I'm fine @O2Lisa  and pleased you got to have some time off (could you ask our permission in future please?) LOL

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 18 of 21
254 Views

O2Lisa
  • 543 Posts
  • 0 Topics
  • 19 Solutions
Registered:

rofl I'll be sure to ask next time @Cleoriff smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Message 19 of 21
247 Views

Cleoriff
Level 94: Supreme
  • 103760 Posts
  • 780 Topics
  • 4868 Solutions
Registered:

@O2Lisa wrote:

rofl I'll be sure to ask next time @Cleoriff smiling


There you go. All sorted for the future @O2Lisa  joy

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 20 of 21
239 Views