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Cancel number and payment

JTD
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Hi

I want to cancel the number and hence payment associated with my ipad, how can I do this please

 

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Cleoriff
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Hi @JTD 

Follow the info in this guide Guide: Cancelling Your Contract 

*The Game Is On*

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JTD
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Thanks but it appears I have two numbers, I want to keep my iPhone number but just cancel the one assigned to my iPad
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Cleoriff
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@JTD 

Then you'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

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