Cancel my O2 during cooling off period for new account

[Erch]

I wish to cancel my membership of O2. I am within the cooling off period for a new membership. I have not inserted the O2 sim into my phone. I signed up by virgin mob and was told I could cancel any time during cooling off period. I wish to cancel NOW

[TallTrees · Accepted solution]

Hello @Erch 

This may help

Guide: Cancelling Your Contract 

Welcome to the o2 Community 

[MI5]

@Erch 

You need to contact O2 https://www.o2.co.uk/contactus to cancel under the change of mind policy.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.