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Can’t get access to my mobile data abroad

fats-94
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I’ve arrived in Tenerife and when trying to use data it’s only showing 3G but no internet connection is available. I had a look at my contract allowance and I haven’t got any bolt ons on my account and roaming is already set us with my contract. I have already tried fixing the apn from idata.O2 to mobile.O2 and this didn’t help either. Is there anyway I can fix this ? 

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Cleoriff
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@fats-94 

You probably need to contact O2 to see if there is a roaming bar on your account.

All numbers here Guide: Coronavirus Community Help and Support 

Or try social media

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107637 Posts
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@fats-94 

You probably need to contact O2 to see if there is a roaming bar on your account.

All numbers here Guide: Coronavirus Community Help and Support 

Or try social media

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

 

*The Game Is On*

Girl in a jacket

View solution in original post

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MI5
Level 94: Supreme
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@fats-94 

Try rebooting your phone a few times and also try a manual search for a different network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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fats-94
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I tried this a few times earlier but it’s not made any difference, still seems to be the same.

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