Can't access my O2 app

[Mimi1]

Good morning! It's been a week that I can't access my "my o2 app". It happened after I purchased a new phone in O2 store. Please help

[madasaf1sh · Accepted solution]

@Mimi1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this