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Can I now cancel my contract?

Katherine3
Level 1: Joiner
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I pay monthly and have paid off my device. Unfortunately O2 does not work at all well in the town I live in, Totnes, and so I need to change to the provider that does work here which is EE. Its a shame as I have been very happy with you, but now I mostly work from home and do much less travel it is a really a bit silly to struggle so much. Please confirm that all I have to do now is cancel? 

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gmarkj
Level 55: Good Authority
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If your device plan is paid off then yes you can cancel.

If you want to keep your number when you move, you need a PAC.

If you are getting a new number, you need a STAC.

More information about both, including how to get them, is in the guide below @Katherine3 

Guide: How to get your PAC [June 2021 Update] 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 55: Good Authority
  • 7981 Posts
  • 86 Topics
  • 510 Solutions
Registered:

If your device plan is paid off then yes you can cancel.

If you want to keep your number when you move, you need a PAC.

If you are getting a new number, you need a STAC.

More information about both, including how to get them, is in the guide below @Katherine3 

Guide: How to get your PAC [June 2021 Update] 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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