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Call Forwarding

DrK
Level 1: Joiner
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I want to activate call forwarding to another mobile but this isn't enabled. How can I do this please?

When I go into the settings, it allows me to enter the forwarding number  and the says 'Failed to read data'.

Message 1 of 4
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MI5
Level 94: Supreme
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@DrK 

You need to disable wifi calling first.

It needs to be done on the handset but if you don't use it then you need to call O2 to disable the bolt on from your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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DrK
Level 1: Joiner
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Many thanks for your prompt response. I've disabled wifi calling but it still says the same. I'll have to contact O2.

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MI5
Level 94: Supreme
  • 122155 Posts
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  • 18946 Solutions
Registered:

Customer services will need to disable the bolt on @DrK 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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