Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 2
Registered: ‎18-01-2021
Accepted Solution

Broken iphone 7

My daughter's iphone 7 will not switch on.  It just shows a complete blank black screen.  We have tried pressing the down volume switch and the on/off switch at the same time, but no luck.  She really needs this phone for remote learning at school. Please help.

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: Broken iphone 7

@NickyL 

Have you tried a different charger?

Apple is best placed to diagnose issues https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎18-01-2021

Re: Broken iphone 7

Yes we've done that but thank you

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: Broken iphone 7

Give Apple a call or chat with them @NickyL 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)