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Broken iphone 7

NickyL
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My daughter's iphone 7 will not switch on.  It just shows a complete blank black screen.  We have tried pressing the down volume switch and the on/off switch at the same time, but no luck.  She really needs this phone for remote learning at school. Please help.

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MI5
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Give Apple a call or chat with them @NickyL 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@NickyL 

Have you tried a different charger?

Apple is best placed to diagnose issues https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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NickyL
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Yes we've done that but thank you

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MI5
Level 94: Supreme
  • 119606 Posts
  • 605 Topics
  • 17483 Solutions
Registered:

Give Apple a call or chat with them @NickyL 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 4
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