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Biometrics

Tally_D
Level 1: Joiner
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hi, 

Since the last update to my o2 app,I have lost the option to login using biometrics I have to keep putting pin in. 

In settings there's no biometric option available anymore ?!

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MI5
Level 94: Supreme
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@Tally_D 

A couple of other customers have reported the same issue so must be a bug in the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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KingAmo
Level 15: Gaining a Reputation
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@Tally_D

I am using my fingerprints to login fine. I have no issue. Maybe it might be an issue at your end. I'm not sure but have you allowed your app to use your biometrics to login?

If you haven't try checking that. Go to settings, then permission. Try and see if you can sort it out there.
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Tally_D
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Screenshot_20200603-112512_My O2.jpg

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Tally_D
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that's AFTER a reinstall !

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Tally_D 

A couple of other customers have reported the same issue so must be a bug in the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
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