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Cam171123
Level 1: Joiner
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I need to change my bank that my account goes out of. 

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Cleoriff
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Hi @Cam171123 

You need to go into MyO2  http://www.o2.co.uk/myo2

Along the top of the page you will see various headings. It's in the section BILLS AND CURRENT CHARGES. Drop down box will show "Change payment or address details" and payment details will allow you to change your bank details. O2 will send a text to your phone to make sure it's you.

My O2 Payment details.JPG

*The Game Is On*

Girl in a jacket

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MI5
Level 94: Supreme
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@Cam171123 

You can change it under your personal details in your myO2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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Hi @Cam171123 

You need to go into MyO2  http://www.o2.co.uk/myo2

Along the top of the page you will see various headings. It's in the section BILLS AND CURRENT CHARGES. Drop down box will show "Change payment or address details" and payment details will allow you to change your bank details. O2 will send a text to your phone to make sure it's you.

My O2 Payment details.JPG

*The Game Is On*

Girl in a jacket

View solution in original post

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TallTrees
Level 43: Bright Spark
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Hello @Cam171123 

Welcome to the o2 Community forum 

To alter your personal details bank etc you should be able to do this from MYO2

sign into your myo2 and on a mobile  menu drop down to "more" on a computer there are tabs top of page. 

 



HAPPINESS IS BEE SHAPED

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Cleoriff
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Just to add. Bank details can't be changed under Personal details. I checked 4 days ago and today. Personal details is for changing email address and password and contact preferences. To change bank details you have to go into Bills and Current charges as shown above in the image I posted.

Edited to add: On Mobile and logged into My O2, under Manage Your Account' there is a section titled 'Change Payment or Billing Address.' Bank details can be changed in there.

*The Game Is On*

Girl in a jacket
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