Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
I do not have two direct debits, I only have the one but you are charging me a phone that I do not have?
The only phone I own is xxxxxxxxxx..them other phone you are charging me for was returned 3 weeks ago under the 14 day cooling off period...matter with Trading Standards ---Fraud
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
If the phone was a new contract and has been returned, your bill is generated on the first day of the contract being agreed and is taken 14 days later from your bank. O2 would then arrange to refund any monies due back to you. You'd normally pay for the daily rate of the service aspect of things - i.e if your airtime tariff is £20 and you had it for 4 days before cancelling, you'd pay around £2.66.
A similar thing applies for an upgrade if you've taken it an been billed before the return was processed.
So long as you've spoken with the returns team to cancel the contract, they'll have that all in hand. And you won't be charged further.
However, as @Cleoriff said, you do need to contact our customer care team to discuss it further, as of course I can't access your account, and without your account information in front of me, I can't provide any more accurate information.
Track usage, upgrade and get support with the My O2 appDownload My O2