Bill too high

[ruairi]

I have been with O2 for years and I have started to look for alternative providers now as my bill is way too high. I was cut off when waiting to speak to an O2 representative earlier and have spent the last 30 minutes trying to get in touch with somebody to speak to. Infuriating.

[MI5 · Accepted solution]

@ruairi 

We know how difficult it is right now to get through but calling at 8.00am is best.

Numbers here Guide: Coronavirus Community Help and Support 

Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.