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Bill overdue payment

zahra
Level 1: Joiner
  • 1 Posts
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Registered:

Hey, my recent bill is overdue and my debit card is blocked right now which will take a day or two to fix. Can i make a payment using another card or can the date be extended as i am unable to make a call to the customer care centre using my number or Can i call using my other number and get this sorted? I could not find an email for customer care so hoping to get some help here. 

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MI5
Level 94: Supreme
  • 123998 Posts
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Registered:

@zahra 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123998 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@zahra 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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