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Audible Activation link no longer valid

Hannahlpk
Level 1: Joiner
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Hi, I've been an o2 customer for several years, and just upgraded with a new contract. I chose to have the 3 months of Audible subscription as my free 'extra', but when I click on the activation link, I get the error message 'It looks like your activation link is no longer valid. You might find the reason HERE.' 

 

I just called 202, and the operator sent me out a new link for this as she confirmed I had not activated my current one- but the new link gives me the same error. 

 

Is this because I had the free 3 month trial with my last new contract? I can't think of any other reason why it would consistently not work.

 

Many thanks for any help!

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Cleoriff
Level 94: Supreme
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@Hannahlpk 

The fact you had Audible with your last contract should have no effect on the new one. (I had Disney for 6 months on a sim only contract. I upgraded when Disney finished and had a further 6 months free with no problem)

The only people who can help are O2 so you need to call them again I'm afraid. All numbers are in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106500 Posts
  • 790 Topics
  • 5502 Solutions
Registered:

@Hannahlpk 

The fact you had Audible with your last contract should have no effect on the new one. (I had Disney for 6 months on a sim only contract. I upgraded when Disney finished and had a further 6 months free with no problem)

The only people who can help are O2 so you need to call them again I'm afraid. All numbers are in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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