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Apple watch

J94
Level 1: Joiner
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Hello, I want to buy paying monthly the apple watch series 6 but I don t know for what reason my direct debit just does not work. They try to take the upfront from mu bank account but just after that they refund the upfront and it s shows on the application that the payment did not webt through

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madasaf1sh
Level 56: Guvnor
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@J94 

 

That sounds like a failed credit check / failed application, as its not a direct debit, but your card details been used to take the upfront payment and then been refunded as the transaction has been cancelled. 

 

Best thing to do is speak to o2 sales either on Live Chat or 0344 809 0202 from a non o2 phone, or 202 from an o2 phone..

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3724 Posts
  • 26 Topics
  • 884 Solutions
Registered:

@J94 

 

That sounds like a failed credit check / failed application, as its not a direct debit, but your card details been used to take the upfront payment and then been refunded as the transaction has been cancelled. 

 

Best thing to do is speak to o2 sales either on Live Chat or 0344 809 0202 from a non o2 phone, or 202 from an o2 phone..

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

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