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Apple Watch

Sarah-beth98
Level 1: Joiner
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Registered:

I put an order through on Thursday 2nd September for an Apple Watch to click and collect that same day, I still haven’t received a confirmation email only the credit agreements and it says on Track My Order that the order is still processing. Does anyone have any idea why it’s taking so long? I was told yesterday by O2 that it was ready to collect and was given my order collection number however when I arrived at the store I was turned away and told that it wasn’t ready yet. 

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MI5
Level 94: Supreme
  • 120688 Posts
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Registered:

Sounds like some confusion or waiting for credit checks to complete?

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 

When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120688 Posts
  • 605 Topics
  • 18166 Solutions
Registered:

Sounds like some confusion or waiting for credit checks to complete?

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 

When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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