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Apple Watch and iPad pro

Clare_599
Level 1: Joiner
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Hi, I’ve recently ordered an Apple Watch 6 the watch has developed a fault. Everything works as it should whilst connected to my phone. As soon as the phone becomes out of range the data connection to the watch fails. I can’t send or receive calls or texts also no data can be used for maps for instance. I have spoken to customer service a number of time about this and I have gone through all the steps they have provided. I would like to arrange a replacement unit now. Please can somebody contact me to arrange this.

Secondly I ordered an IPad Pro 12.9 (2018) which was a refurbed unit. I was sent out a lighting cable with the device and not a usb type c which is required, it’s not something I have as it’s such a new standard also I need the power brick to plug in to the wall as this was not provided and the iPhone brick is not designed to charge the iPad at the required voltage. This was not explained when I purchased the iPad. I would like to request a lead and brick be sent out as currently I have no way of charging the iPad correctly.
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MI5
Level 94: Supreme
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@Clare_599 

You'll need to call customer service. We are all customers like yourself.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

Calling at 8.00am is the best time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Clare_599
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I’ve tried to call them with no success. I’ll try what you said tho. Thank you for the fast response
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MI5
Level 94: Supreme
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@Clare_599 

Let us know how you get on.

@O2Lisa may be able to help you tomorrow otherwise.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 8
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Clare_599
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Brilliant! Thank you so much.
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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 8
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O2Lisa
Former Staff
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Thanks for the tag @MI5, hope you had a nice weekendsmiling

@O2Georgina here it is:smileyhappy:

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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O2Georgina
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Thanks for tag @O2Lisa . I will private message you now @Clare_599 

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