Solved: Apple Pencil broke

MrsClark · ‎10-09-2021

My apple pencil has a crack in the bottom near the tip and has stopped working only had it 2 months.

Contacted apple they want £136 to replace it 😭 which is more than I've got it on contract via o2 for. Can't seem to find the o2 online chat??

What do I do now? I can't afford to pay that and I'm still paying off the pencil to o2 which I no can't use

gmarkj · ‎10-09-2021

You would need to either visit your local o2 store or call customer services then @MrsClark.

There are some alternative numbers to try if you want to call, along with hints on how to get through. Experience shows that the best time to call is 8am.

Guide: Coronavirus Community Help and Support

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

MI5 · ‎10-09-2021

@MrsClark

https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MrsClark · ‎10-09-2021

@MI5 doesn't bring up the ipencil

gmarkj · ‎10-09-2021

You would need to either visit your local o2 store or call customer services then @MrsClark.

There are some alternative numbers to try if you want to call, along with hints on how to get through. Experience shows that the best time to call is 8am.

Guide: Coronavirus Community Help and Support

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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