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All the time 4G

Alex85
Level 1: Joiner
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hi, I have issue with my phone. I pay for 5G but all the time I have 4G. Did someone had this issue before?

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madasaf1sh
Level 76: Forum Legend
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@Alex85 

You don't pay for any extra for 5G, you pay for a data connection, and 5G is not available everywhere. 

Also do you have a 5G sim card? If not you can request one.. 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
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@Alex85 

You don't pay for any extra for 5G, you pay for a data connection, and 5G is not available everywhere. 

Also do you have a 5G sim card? If not you can request one.. 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Alex85
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Yes, I have. But it’s worthless to have if you can’t use it. 

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madasaf1sh
Level 76: Forum Legend
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It all depends if you are in a 5G area or not... 


You can find the 5G areas on the o2 coverage checker

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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