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All the time 4G

Alex85
Level 1: Joiner
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hi, I have issue with my phone. I pay for 5G but all the time I have 4G. Did someone had this issue before?

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madasaf1sh
Level 56: Guvnor
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@Alex85 

You don't pay for any extra for 5G, you pay for a data connection, and 5G is not available everywhere. 

Also do you have a 5G sim card? If not you can request one.. 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3871 Posts
  • 27 Topics
  • 920 Solutions
Registered:

@Alex85 

You don't pay for any extra for 5G, you pay for a data connection, and 5G is not available everywhere. 

Also do you have a 5G sim card? If not you can request one.. 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

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Alex85
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Yes, I have. But it’s worthless to have if you can’t use it. 

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madasaf1sh
Level 56: Guvnor
  • 3871 Posts
  • 27 Topics
  • 920 Solutions
Registered:

It all depends if you are in a 5G area or not... 


You can find the 5G areas on the o2 coverage checker

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 4 of 4
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