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Activate iPhone

NV100
Level 1: Joiner
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My new iPhone won't activate. How do I check if it's blocked on O2 system?

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gmarkj
Level 55: Good Authority
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Do you mean the new sim @NV100 ?
Did you take a new contract or do an upgrade?
If a new contract, you would need to activate the sim.

If an upgrade then the new tariff is on your old sim which can be used in the new phone - or if you want to use the new sim then you need to do a sim swap.

Follow the steps in this guide:

Guide: Sim Swap: a mini guide 2017 update 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 55: Good Authority
  • 8031 Posts
  • 87 Topics
  • 513 Solutions
Registered:

Do you mean the new sim @NV100 ?
Did you take a new contract or do an upgrade?
If a new contract, you would need to activate the sim.

If an upgrade then the new tariff is on your old sim which can be used in the new phone - or if you want to use the new sim then you need to do a sim swap.

Follow the steps in this guide:

Guide: Sim Swap: a mini guide 2017 update 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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