4G and call not working

Alice6 · ‎11-11-2020

Hi, my 4G has been playing up over the past few weeks and so has my calls, I can hear the other person but they can’t hear me no matter who I call!! Some days it will be fine and then it isn’t. My payments are up to date and everything but I just want to know what is going on?

Cleoriff · ‎11-11-2020

@Alice6

You may need a new sim card.

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

Veritas Numquam Perit

Alice6 · ‎11-11-2020

Nope that doesn’t even work!! 😞

MI5 · ‎11-11-2020

@Alice6

Check your postcode here for issues O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎18-11-2020

Hey @Alice6 has this been sorted by now?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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