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Former Staff
Posts: 1,192
Registered: ‎01-02-2017

[Resolved] World Chat App *Important update*

[ Edited ]

Summary

On Tuesday 30th some users were experiencing problems making calls using the World Chat app. This has now been resolved and all has now resumed as usual.

Thanks for your patience


Updates

Please click the spoiler for a full history of this service issue to date. 

Spoiler
 

EDIT 30-05-2017 18:22

 

Update: Tuesday morning O2 has identified an issue with World Chat App.

They are aware that some users are experiencing problems making calls using the World Chat app. The technical team is investigating the issue and trying to find a solution as soon as possible.

We will post any updates as we get them and let you know as soon as it has been resolved.

We apologise for any inconvenience this has caused. If you have any questions, please don't hesitate to ask.

Thanks for understanding

Updates Please click the spoiler for a full history of this service issue to date.

EDIT 31-05-2017 15:22

Update: Our technical teams are aware of the issue and are investigating the root cause. Unfortunately, some customers may still experience issues whilst dialling international numbers via World Chat app.

We apologise for any frustration or inconvenience this may cause but we want to assure everyone that our technical team are working very hard to fix this as a priority.

 


EDIT 31-05-2017 18:00

Update: The issue with the World Chat App we had has now been resolved. Thanks for your patience while we got it all fixed.

 

 

 

  

 

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