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Forum Posts

Why is this board read only?

Hello, Have you visited the New To O2 board and are questioning why you're unable to post? I've recently reviewed the boards currently active in our Community, intending to reduce the number of boards and simplify our Community structure. After evalu...

Dave-O2 by Community Manager
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Old number has not yet ported to 02 account

I recently signed up to 02 from three and had requested my old number be ported. This was supposed to happen on the 08th May, but has not happened. This is causing serious issues as I use my old number for two step authentication in my surgery at a N...

Mona1 by Level 1: Joiner
  • 3 replies
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Resolved! I don’t know where my top up went

Hi I topped up with £10 to buy a bundle but I have no credit or money in my account can u please help me

Sidyra by Level 1: Joiner
  • 1 replies
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Porting existing number and changing from EE to O2

I'm putting new sim and get message "SIM network PIN blocked. Enter SIM network PUK" What is PUKMy phone is Samsung S9+ and I am keeping my number. Its a SIM only deal

Peter_J by Level 1: Joiner
  • 1 replies
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Delivery day

I have new iPad coming Wednesday but the phone says same day how do I get a sooner date for the phone? Can’t seem to fix issue over phone or Twitter?

Phil17 by Level 1: Joiner
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I am unable to redeem my Amazon Music Unlimited Extra

Hi, I have 6 days remaining to redeem my Amazon Music Unlimited Extra however whenever I click on the redeem and then continue button in My O2 Extras nothing happens. I’m guessing it should open the Amazon Music Unlimited web page but nothing happens...

JoJoB by Level 1: Joiner
  • 1 replies
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Resolved! E sim

I want to change my sim to esimplease guide me

OA by Level 1: Joiner
  • 1 replies
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Resolved! About credit check failed

Hii I am student in UK and I have good credit score but then my score was unsuccessful in O2 . I want to buy a SIM and device both but it was not going good what can I do?

Parmar by Level 1: Joiner
  • 1 replies
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Resolved! Refined needed

Hi guys I’m new I tried to purchase an iPad but didn’t pass the credit check but still was charged the up front payment how do I get it refunded

Credit check

When will I hear about my credit check? It’s been over 24 hours now.