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Forum Posts

Welcome to the New to O2 board!

Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...

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Martin-O2 by Former Staff
  • 2847 Views
  • 4 replies
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Welcome to O2!

Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...

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Martin-O2 by Former Staff
  • 19745 Views
  • 22 replies
  • 1 kudos

Why O2? Tap here to find out

You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...

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Chris_K by Former Staff
  • 2372 Views
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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 22484 Views
  • 55 replies
  • 1 kudos

What's the O2 community and how to get started?

Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...

Martin-O2 by Former Staff
  • 7108 Views
  • 2 replies
  • 2 kudos

Resolved! No free earbuds?

When i purchased my new phone (samsung a54) it said about getting a set of free earbuds but so far have heard or seen nothing else about it.. Anyone got any suggestions?

Bea190 by Level 1: Joiner
  • 257 Views
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New phone not working

After losing my phone and placing a bar on it, I got a new phone. 48 hours later phone is not working, customer services say the phone, sim and account bars have been lifted but still no luck. Phone has been troubleshooted, I can’t keep waiting 24 ho...

Free £10 offer not working on Big Bundle promotion sim

I've just received a new O2 sim card today and topped up £10. The leaflet that came with the sim card says i can claim £10 free credit by texting FREE10 to 21500, offer expires 14/01/24. I sent the text and got a response saying this offer isn't for ...

msleelee by Level 1: Joiner
  • 351 Views
  • 1 replies
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Porting + Customer service nightmare

Hi, Can anyone assist me with the o2 porting process? customer service have been absolutely diabolical. The number I requested to port is a work number and the business has been cut short for the past month with no way for clients to contact me. Cust...

Shannon- by Level 1: Joiner
  • 550 Views
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Resolved! Complaint and cancel O2 Contract

Hi All,Does anyone know how to cancel the contract directly? The customer service is ridiculous as my sim delivery address is wrong and it was delivered for a week. I tried to contact O2 via social media but it took me 2 days for a single reply. Afte...

Msre by Level 1: Joiner
  • 690 Views
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Resolved! transfer old phone number

Hi, we are starting our new account today and would like to use our old mobile phone number on our new account, how do we arrange this. Thanks

Jim7 by Level 1: Joiner
  • 376 Views
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Resolved! Bill

hi there I have recently lost my job and just getting myself on benefits and really don’t want my phone to get cut off but I can make some payment on the £30th

Frankie5 by Level 1: Joiner
  • 253 Views
  • 1 replies
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iPhone loses signal all the time

Since swapping to O2, my signal keeps dropping, it cuts phone call in the middle of conversations. No matter where I am it’s just doesn’t keep a signal.I have a l phone 14. Postcode NE22

SR73 by Level 1: Joiner
  • 174 Views
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Resolved! Roaming in Thailand

Hi, just moved to O2 as part of the Virgin Pay Monthly. I'm travelling to Thailand for tomorrow until Jan 4th and would like to arrange for roaming so I can make calls.

Thandi by Level 1: Joiner
  • 398 Views
  • 1 replies
  • 0 kudos