New to O2
New to O2? Get information, help and support for new customers here.
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Forum Posts

Why is this board read only?

Hello, Have you visited the New To O2 board and are questioning why you're unable to post? I've recently reviewed the boards currently active in our Community, intending to reduce the number of boards and simplify our Community structure. After evalu...

Dave-O2 by Community Manager
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Welcome to the New to O2 board!

Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...

Martin-O2 by Former Staff
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New to 02 and wanted to keep my number

You have sent an email to say details do not match i want to keep my old mobile number (REMOVED) PAC number (REMOVED) current number provided by you (REMOVED) please advise

Corinne2 by Level 1: Joiner
  • 1 replies
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New user

I request for now sim only package but I didn’t get any response till now and my old number is block now

O-sama by Level 1: Joiner
  • 1 replies
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Resolved! I can't login into my account

I can't login to my account trough the app, and it's been more than 48 hours now since I moved my number to O2

Paolo85 by Level 1: Joiner
  • 1 replies
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Account not active

O2 account still not active after 48 hours

erm2021 by Level 1: Joiner
  • 1 replies
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Resolved! My number has not ported

My number was meant to port today from 3network. 3 network stopped working at about 2pm, I put my new o2 SIM card in but still the number has not come across. I was told to go through this step if the number had not ported by 6pm?

Hannah268 by Level 1: Joiner
  • 1 replies
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Started contract but had no further contact

Hi I’ve recently decided to begin a contract with you and after my credit check I received an email saying I’d been approved and to log in to My O2 to continue. It gives me an error message when I do and says to wait 48 hours which it’s now been, can...

TPSW by Level 1: Joiner
  • 2 replies
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Resolved! Higher charge for O2 SIM than quoted by Virgin Media.

Recently upgraded my Virgin Media package and was offered an O2 SIM for £5 per month for 4 GB of data. However, O2 are charging me £6 per month for 3 GB of data.

RobWilson by Level 1: Joiner
  • 1 replies
  • 0 kudos