New to O2
New to O2? Get information, help and support for new customers here.
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Forum Posts

Why is this board read only?

Hello, Have you visited the New To O2 board and are questioning why you're unable to post? I've recently reviewed the boards currently active in our Community, intending to reduce the number of boards and simplify our Community structure. After evalu...

Dave-O2 by Community Manager
  • 0 replies
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Welcome to the New to O2 board!

Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...

Martin-O2 by Former Staff
  • 4 replies
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Resolved! direct debit

hiim new to O2, i’ve just got an esim only plan from O2, i’m wanting to change my direct debit date but don’t understand how to go about doing it, on the direct debit page it says 22-28 and payment will be taken on the 25th march, how does this work ...

jezcuffy by Level 1: Joiner
  • 1 replies
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Account locked

I’m just going through all the emails I have been sent as a new customer, it’s saying my account is locked

BevS by Level 1: Joiner
  • 1 replies
  • 0 kudos

Credit check

I have just made an account with o2 and made an order for a iPhone 14 had lid extra for it to be delivered tomorrow but it is going through a credit check I have tried contacting them on social media but have not replied and I need the new phone by t...

New Order

This is absolutely ridiculous. 10 days ago I took out a new phone contract, I waited a whole week to get an answer, I received a text/email on Sunday to say my application has been accepted. And to log into my account to see what todo next, but no O2...

Direct debit set up but no confirmation email

Hi, I placed an order for a phone contract yesterday and it said my application was being reviewed. Today I received an email and a text saying a direct debit has been set up for the billing but I haven’t had an email confirming my order so I’m not s...

Brodie by Level 1: Joiner
  • 3 replies
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Resolved! Pay 7pound21

I have a new sim today I want a PAC code but you require payment 7.21 I can not access my O2 app as it takes 48 hours how can I pay to receive a PAC

PAC locked

It’s says pac locked 

Pac24 by Level 1: Joiner
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Transfers old number to new O2 contract

Hi, I spoke to an O2 member yesterday who assisted me with request a number transfer. After going through it and completing the request - he noted my O2 number would change back to my previous number however that’s not happened yet. Is there anything...

Xhei by Level 1: Joiner
  • 1 replies
  • 0 kudos