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Forum Posts

Welcome to the New to O2 board!

Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...

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Martin-O2 by Former Staff
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Welcome to O2!

Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...

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Martin-O2 by Former Staff
  • 19803 Views
  • 22 replies
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Why O2? Tap here to find out

You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...

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Chris_K by Former Staff
  • 2383 Views
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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 22569 Views
  • 55 replies
  • 1 kudos

What's the O2 community and how to get started?

Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...

Martin-O2 by Former Staff
  • 7131 Views
  • 2 replies
  • 2 kudos

Transfers old number to new O2 contract

Hi, I spoke to an O2 member yesterday who assisted me with request a number transfer. After going through it and completing the request - he noted my O2 number would change back to my previous number however that’s not happened yet. Is there anything...

Xhei by Level 1: Joiner
  • 163 Views
  • 1 replies
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Bank details

Part of my bank details are incorrect. How do I change the relevant information?

TJ9 by Level 1: Joiner
  • 153 Views
  • 1 replies
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Resolved! 5g network, sim or phone?

Me and my partner moved from virgin to O2 last year, my partner did not have a 5g ready phone, but has just brought a new phone that is 5g compatible.however the phone is still sonly showing 4g and it is still a virgin sim card. guess my question is,...

Firestorm by Level 1: Joiner
  • 216 Views
  • 1 replies
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Resolved! Age restrictions on my account.

I was migrated over from Virgin Media last week. I had no restrictions on my account. When I signed up for Virgin Media I had to provide proof of date of birth. Now I'm an O2 customer I am unable to access over 18 content on my phone. I have changed ...

AR1976 by Level 1: Joiner
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  • 8 replies
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Resolved! No update on my order

Hi I ordered my first o2 phone on Monday at 10pm, it’s now almost 8pm Wednesday and I’ve still not been told any update of even if it’s been accepted. I can’t chat to a real person because my account doesn’t work yet. Any help would be great

Set up new sim

Hi I have a new SIM card and I can’t seem to set it up I wanted to purchase a rolling £15 plan please

Georgia10 by Level 1: Joiner
  • 204 Views
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Resolved! One bar 4G price increase not justified

 I still consider myself a newby and I appreciate the Community here is NOT the O2-UK customer service help. The O2-UK calculator suggests a £1.51 increase on what I am actually paying for the data calls and text service.That service can not cope at ...

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New sim only deal

I had ordered a sim only deal but may have clicked eSIM when I meant an actual SIM card

Kelly37 by Level 1: Joiner
  • 172 Views
  • 1 replies
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Resolved! Rewards - I have incorrectly used

Hii was using rewards for the first time and incorrectly applied my £60 to ticketmaster whilst browsingi wanted to use it for shopping . Can it please be re imberssed?

Anonymous by Not applicable
  • 176 Views
  • 1 replies
  • 0 kudos