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Porting existing number and changing from EE to O2

Peter_J
Level 1: Joiner
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I'm putting new sim and get message "SIM network PIN blocked. Enter SIM network PUK" What is PUK

My phone is Samsung S9+ and I am keeping my number. Its a SIM only deal 

 

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Enlli
Level 66: Unequalled
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  • Sounds like the phone is network locked.

Was the S9 + bought from EE. If so you will need to ask them to unlock it

https://ee.co.uk/help/mobile/manage-use/unlock-device/unlock-an-ee-device-to-use-with-another-networ...

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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