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Back to Basics: Coverage
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‎22-07-2020 12:15 - edited ‎22-07-2020 12:32
Hey everyone,
The more our customers understand about the way we plan, build and rollout our network, the better we can set their expectations of their own experience.
When explaining the reach of our network coverage and any local issues customers may be having, it’s important to take into account all the factors that can impact its reach.
Do you think this kind of context is useful for our customers to understand? What are the biggest sticking points for customers when it comes to coverage?
Remember, all of the images we share on this board can be shared with the wider customer community, so feel free to use these as an aid to your network conversations.
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Re: Back to Basics: Coverage
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on ‎22-07-2020 12:30
Re: Back to Basics: Coverage
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on ‎22-07-2020 12:33
Thanks @Cleoriff did you know this? I certainly wasnt aware.
→ COVID-19 support - Help and support from O2 during the lockdown
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→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: Back to Basics: Coverage
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on ‎22-07-2020 12:34
Nice one @LukasB
Very informative. Not technical so appeals to non-geeks like me and I learned a lot about Coverage
Re: Back to Basics: Coverage
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on ‎22-07-2020 12:37
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: Back to Basics: Coverage
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on ‎22-07-2020 12:42
Re: Back to Basics: Coverage
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on ‎22-07-2020 13:25
Thanks @gmarkj we are trying
@Cleoriff @Mi-Amigo I think it really helps with the pictures - Even I got it and I am no tech wizard
→ COVID-19 support - Help and support from O2 during the lockdown
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→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
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Re: Back to Basics: Coverage
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on ‎22-07-2020 19:30
I know even in Central London, getting cell sites up and running is a nightmare, and have experience of this, even getting o2 engineers out to do a network survey of the office and seeing what glass, concrete and steel do to mobile signal. It really is quite dramatic.
I know some big companies will pay for femtocells to provide mobile coverage in their offices, i think we did in the end. and o2 gained loads of customers from other networks

I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
--
We are all customers and dont have access to any o2 accounts