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wrong upgrade order - ordered 128Gb instead of 256Gb

APH2021
Level 1: Joiner
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Hi,

 

I just placed my order online and could have sworn I selected 256Gb, but the order has gone through for 128Gb. 

 

I need to revise the upgrade to a 256Gb 12 pro- please help.

 

It's impossible to find a phone number here 😞

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Cleoriff
Level 94: Supreme
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Hi @APH2021 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

If it's too late then you will need to return it under the 14 day change of mind policy.

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122368 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @APH2021 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

If it's too late then you will need to return it under the 14 day change of mind policy.

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
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APH2021
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Thanks- they're closed now, I'll call in the morning. Thank you again!
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Cleoriff
Level 94: Supreme
  • 122368 Posts
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  • 7457 Solutions
Registered:

Happy to help @APH2021 wink

Best of luck and welcome to the forum. Welcome

Veritas Numquam Perit

Girl in a jacket
Message 4 of 4
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